ghanivoipsolutions.com

FAQ's

Frequently Asked Question

What is VoIP or SIP

VoIP, or Voice over Internet Protocol, is an advanced communication technology that enables you to make phone calls via your broadband connection instead of relying on a traditional landline. Essentially, VoIP leverages the Internet to transmit voice data, offering a modern alternative to conventional phone systems.

Do I need extensive hardware to use VoIP?
 

No, you don’t need extensive or large hardware for VoIP. All you need is a computer or Android device along with a reliable internet connection. This setup is usually sufficient for most VoIP applications and services.

What can you expect in terms of VoIP call quality?
 

The quality of cloud communication services, including VoIP calls, is influenced by the speed and reliability of your internet connection.

Compared to traditional landlines, VoIP calls generally offer a noticeable improvement in clarity. Landlines often have lower audio bandwidth, which can result in muddled or unclear calls. VoIP utilizes HD Voice technology to enhance sound quality.

Your experience with HD Voice calls will depend on your internet’s download and upload speeds. To assess your connection’s performance, you can use a VoIP speed test

Internet Service included with voip plan?
 

Internet service is not usually included with your VoIP service. VoIP requires a separate internet connection, which you need to get from an internet service provider (ISP). The VoIP service offers the voice communication features but depends on your existing internet connection to function.

Can we do recordings of VoIP calls?

yes you can do have recording option for both incoming and outgoing calls

What are the promotions going on?

We provide the most user-friendly service for you to develop your software with the best user-experience design. You can come up with an idea, design plan or we are open for discussion to help you to develop your desired software efficiently.

Does VoIP support call conferencing?


Yes, VoIP supports call conferencing and also offers features like call recording, IVR setup, vocemail and call whispering. You can manage all these functions through the administrative settings

What is DID Number?

A virtual number is a phone number that doesn’t have a physical phone line connected to it, often referred to as direct inward dialing (DID) or access numbers. These numbers are configured to route incoming calls to one of the pre-selected phone numbers chosen by the client, such as a fixed, mobile, or VoIP line. Virtual numbers can act as a link between VoIP and PSTN communications.

Subscribers to virtual numbers can use their existing phones without needing to purchase new hardware or Physical SIM, thanks to various software options that are readily available.

What is the difference Between TFN & DID Numbers?
 

We offer Virtual Toll-Free Numbers (TFN), Landline, Mobile and National Direct Inward Dialing (DID) numbers:

  • Toll-Free Numbers: Allow your clients to call you at no cost to them. In the US and Canada, these numbers start with 1-800, 1-866, 1-877, or 1-888. In the UK, they are 0-808 or 0-800.

  • Local Numbers: Feature a specific city or area code, making them tied to a particular location. For example UK Mobile number start with 447 While UK London Landline number start with 4420.

  • National Numbers: Can be dialed from anywhere within a country and are treated as local calls, but are not associated with any specific city

 

Can we buy any selected Area code number From GHANI VoIP
Yes, Sajal Solutions allows you to purchase phone numbers with specific country area codes. We provide a variety of options, including local, national, and international numbers with different area codes to suit your requirements.
What advantages does a company gain from using a virtual number?
One major advantage of virtual numbers is the ability to establish a professional and international image for your company. By having a local number in a specific country, you build trust with international clients and show that you are accessible. This can help you grow your customer base and improve your global presence.
What is channel of a DID?
 

A channel is a virtual phone line or connection between your equipment and ours that supports a single phone call at a time. With multiple channels, you can manage several calls concurrently. All our DIDs are provided with a single channel as the standard configuration.

Are there any limits on the number of channels available with the DIDs we've purchased?
We provide a single channel with our basic package, but you don’t need to worry—channels can be increased according to your needs. Simply reach out to our support via WhatsApp to make any adjustments.
Can we use the purchased number for WhatsApp?
Yes, DID numbers support voice, allowing users to set up WhatsApp using call codes similar to SMS calls.
 

Keep in mind that WhatsApp policies may change frequently, so it’s best to contact WhatsApp Support directly or make a call for the most accurate information.

If you have any questions or need further assistance, please feel free to contact us via WhatsApp or send us an email. We’re here to help!